[sskssk]

Dear all,

I would like you to listen to this Running-Ball commentary from an England U18 game last weekend. The recording was sent to us by our client who, as you can imagine is hugely disappointed in our service. Everything about this commentary highlights what should not be done.


I am sure that this is obvious, but here are some points to note.


a) The line is perfect and there is no question of the caller or commentator not being able to hear each other.

b) For almost the entire clip the commentator says that it is "Safe".

c) Continual prompting from the Caller as to whether the status has changed results in the commentator answering "still safe". This is the case until all of a sudden he replies "Away Danger" after a prompt. There is no mention of an "attack" and only when asked, did he say "Away Danger". The fact that the caller has to prompt so much, should have been an indication to the commentator that the information he was giving was insufficient.

d) Lengthy periods of silence during the commentary.

e) When asked if the score is still 3-0, he replies 3-0. He continues to insist that the score is 3-0 until a supervisor comes on the phone and says outside sources have it at 4-0. When prompted to ask someone else what the score is, he finally says 4-0.

f) Having been found to be wrong about the score, the commentator tells a series of lies and then cuts the line.


I don't need to explain how damaging this is for us. Had the commentator admitted to the mistake, he would have had his case heard after the game. All he did by lying was guarantee himself a suspension, cause us extreme embarrassment and have all the money owed to him withheld. I hope we can all learn from this.